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Food Delivery

Effective Date: 20/08/2025

Privacy Policy

1. Information We Collect


When you interact with Messify, we may collect:

  • Personal Information – Name, phone number, email address, delivery address, and payment details when you create an account or make a purchase.

  • Account & Subscription Details – Your chosen meal plan, Messicon balance, meal preferences, and order history.

  • Technical Information – Device type, operating system, IP address, and usage data to help improve our platform.

  • Location Data – To match you with nearby partner restaurants and deliver meals to your address.

  • Communication Data – Messages or inquiries you send to our customer service team.

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2. How We Use Your Information


We use your information to:

  • Process your subscriptions, payments, and meal orders.

  • Deliver meals to your chosen address.

  • Manage your Messicons (Messify Token) balance and usage.

  • Provide customer support and respond to inquiries.

  • Send order confirmations, service updates, and promotional offers (you can opt-out anytime).

  • Improve our menus, app features, and user experience.

  • Ensure security, detect fraud, and comply with applicable laws.

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3. Sharing Your Information


We do not sell your personal data. We may share your information only with:

  • Partner Restaurants – To prepare and deliver your selected meals.

  • Delivery Partners – To ensure your orders reach you on time.

  • Payment Processors – For secure transaction processing.

  • Legal Authorities – If required by law or to protect our rights.

All partners are required to handle your data securely and in accordance with this Privacy Policy.


4. Data Storage & Security

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  • Your data is stored securely on encrypted servers.

  • Payment information is processed through PCI-compliant payment gateways — Messify does not store full credit/debit card details.

  • We apply strict access controls so only authorized staff can view necessary information.

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5. Your Rights


You have the right to:

  • Access the personal data we hold about you.

  • Request corrections to inaccurate information.

  • Request deletion of your account and personal data (subject to legal or contractual requirements).

  • Opt-out of marketing communications at any time.


6. Cookies & Tracking


We use cookies and similar tracking technologies to:

  • Keep you signed in.

  • Remember your preferences.

  • Analyze site and app usage to improve performance.

You can manage cookie preferences in your browser settings.


7. Data Retention


We keep your personal information only as long as necessary to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes.


8. Updates to This Privacy Policy


We may update this Privacy Policy from time to time. Updates will be posted on our website and app with the “Effective Date” revised.


9. Contact Us


If you have questions or concerns about this Privacy Policy or your data, contact us at:

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